Hosted PBX FAQ Frequently Asked Questions
The acronym PBX is short for Private Branch Exchange, the internal network used within an organization. PBX telephone systems provide telephone features like call waiting, voicemail, call transfer, call park, auto-attendant and call hold.
A Hosted PBX service is a PBX system housed in facilities away from your home or office. With a Hosted PBX service, there is no need to install and manage a complex, costly on-premises PBX system. Vox-Link's Hosted PBX service provides over 60 PBX features and takes care of all your calling needs - whether local, long distance or international.
You will need approximately 90Kbps for each concurrent phone call using the highest voice quality codec G711. Therefore, if your business routinely handles up to four concurrent phone calls, you will need about 360Kbs.
Standard DSL connections provide speeds of about 768Kps for uploads and 1.5Mpbs for downloads. As telephone calls require two-way traffic, the deciding factor here will be the upload speed. Thus, a 768Kps uplink speed can easily handle up to eight concurrent phone calls.
To use a cell phone as an extension, an Android or iPhone app using the SIP standard is needed. With this technology, a cell phone user can transfer calls back to an office phone or to any other phone that is not on the PBX system.
If the user has a VoIP desktop phone, the call can ring on both the cell phone and the desktop phone simultaneously. Or, the system can be set up to ring the desktop phone first and if no one picks it up it rings through to the cell phone. The app is only necessary if you wish to transfer the call to another phone or show your office caller ID to the recipient of a call.
- Easy to manage
- Initial cost saving
- Ongoing cost saving
- Central business number
- Geographical flexibility
- Professional image
- Quick setup