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Hosted PBX FAQ Frequently Asked Questions

The acronym PBX is short for Private Branch Exchange, the internal network used within an organization. PBX telephone systems provide telephone features like call waiting, voicemail, call transfer, call park, auto-attendant and call hold.

A Hosted PBX service is a PBX system housed in facilities away from your home or office. With a Hosted PBX service, there is no need to install and manage a complex, costly on-premises PBX system. Vox-Link's Hosted PBX service provides over 60 PBX features and takes care of all your calling needs - whether local, long distance or international.

VoIP stands for Voice over Internet Protocol. It is used to describe the technology used to transmit and receive voice communications over the Internet.
Yes. The Federal Communication Commission (FCC) Local Number Portability (LNP) regulations allow you to switch telephone service providers while keeping the same landline or cell phone number. In some cases, you may need to provide proof of ownership of the number by providing a recent phone bill with your company name and/or a contact person and address on it.
Once you sign up with us, you can make a request to port your number from your current provider to Vox-Link. You will need to fill out a porting letter of authorization form and provide a recent bill from your current provider. With this information, Vox-Link will submit the port request to your current provider. Until the transfer is complete, your telephone service will remain uninterrupted, provided you maintain an active account with your current provider. Canceling your current service before your number port is complete WILL result in the loss of your phone number.
Usually this process takes from 7 to 14 days. The length of time depends on the accuracy of the information on the port request form as well as the internal policies of the service provider the number is being ported from.
We support most SIP-based VoIP phones including, Yealink, Polycom, Grandstream, and Counterpath softphones. Any analog or cordless phone will also work with the use of a Grandtream analog telephone adapter (ATA). Please consult the phone selection area of our website for more information.
Yes, we support DSL, Cable, FIOS, and any other high-speed fiber connection. We do not recommend wireless and satellite Internet because these types of connections are not as reliable. Dialup Internet connection is not supported.
SIP is the acronym for Session Initiated Protocol standard, a VoIP protocol widely adopted by phone manufacturers and the preferred industry standard of switch manufacturers. Vox-Link uses the SIP protocol so it’s compatible with a wide array of telephone models and network switching equipment.
Vox-Link's Hosted PBX services are offered in all 50 U.S. states and throughout Canada. Virtual International numbers are also available; please contact us for details.

You will need approximately 90Kbps for each concurrent phone call using the highest voice quality codec G711. Therefore, if your business routinely handles up to four concurrent phone calls, you will need about 360Kbs.

Standard DSL connections provide speeds of about 768Kps for uploads and 1.5Mpbs for downloads. As telephone calls require two-way traffic, the deciding factor here will be the upload speed. Thus, a 768Kps uplink speed can easily handle up to eight concurrent phone calls.

Since its inception in the late 1960s, toll-free and vanity numbers have enjoyed explosive growth. Today, most toll-free 1-800 numbers have been taken, but many other toll free numbers are still available such as: 1-844, 1-855, 1-866, 1877, and 1-888. You can order a new toll free number directly from us or port your existing toll-free number to the Vox-Link system.
Yes, you can park any unused phone numbers on Vox-Link's Hosted PBX service for a small fee.

To use a cell phone as an extension, an Android or iPhone app using the SIP standard is needed. With this technology, a cell phone user can transfer calls back to an office phone or to any other phone that is not on the PBX system.

If the user has a VoIP desktop phone, the call can ring on both the cell phone and the desktop phone simultaneously. Or, the system can be set up to ring the desktop phone first and if no one picks it up it rings through to the cell phone. The app is only necessary if you wish to transfer the call to another phone or show your office caller ID to the recipient of a call.

Installation is free, but there is a $10 charge for each number ported to the Vox-Link system.
No, you can buy phones from any retailer or distributor. However, our pricing is very competitive and is equal to or lower than most Web-based retailers. We highly recommend purchasing phones from Vox-Link to ensure that the models you purchase are entirely compatible with our system, that delivery is timely and that setup and training for the new installation flows seamlessly.
Yes, the Vox-Link system is able to interpret the Network Address Translation (NAT) protocol so it can deliver all calls to private IP addresses behind firewalls. We can configure your router remotely to optimize for voice quality using quality of service (QoS) that can be found on most modern routers. Please contact us for a list of recommend routers for optimal VoIP service.
Certainly! Vox-Link offers an unconditional money-back guarantee. If you are not fully satisfied, simply cancel the service within the first 30 days and we will waive all charges and refund the purchase price of your equipment.
PBX service can be established in as little as one business day - provided the VOIP phones can be shipped overnight to your offices. However, a typical installation usually takes about a week, which is the standard time frame needed to deliver the phones via FedEx or UPS ground services. A scheduled appointment is needed to install the system on-site, configure it, and train new users.
Absolutely! Feel free to record your own auto-attendant greeting or on-hold music and simply upload your recordings to our portal. You can change your music and messages as often as you wish. For a small fee, we can also provide professional voice-over talents to record your custom auto-attendant and voice-mail greetings. We also install generic, royalty-free on-hold music - free of charge!
No, not at all. First, we establish your Hosted PBX service and once it is fully functional, then we port any existing phone numbers to the Vox-Link service. The porting process is totally transparent to you.
Yes, Vox-Link provides a 411 directory information listing and displays the caller ID and name on every call for no additional charge.
Yes, we provide E-911 service to all client phone number and extensions. Simply provide us with the 911 address by contacting our customer support office. Each unique telephone number may have a different 911 address. It is your responsibility to call us to register your new 911 address if you move.
Yes, call campaign is built into our Hosted PBX system. Please contact us for more details.
  • Easy to manage
  • Initial cost saving
  • Ongoing cost saving
  • Scalability
  • Central business number
  • Geographical flexibility
  • Professional image
  • Quick setup
The basic Vox-Link service package is available for as little as $19.95 per extension (user) per month, including unlimited domestic calls as well as calls to Canada. Monthly subscription fees vary depending on the number of users or extensions that are needed. For more detailed pricing information please follow the Plans and Pricing link under the Plans & Phones menu at the top of the page. Or, call one of our representatives for a custom quote based upon your particular requirements.